Tucan Online Casino Terms and Conditions

Welcome to Tucan Online Casino. We are committed to providing you with a safe, fair, and enjoyable gaming experience. These terms and conditions govern your use of our services at Tucan Casino.com and form a legally binding agreement between you and us. By accessing our website or creating an account, you agree to comply with all provisions outlined below.

1. General Terms

At Tucan Casino, we operate under the license issued by the Anjouan Gaming Authority (Comoros) with Licence No. ALSI-202409012-FI1. Our casino is owned and operated by Softon Ltd, a company registered in Cyprus. When you use our services, you enter into a contractual relationship with us that is governed by these terms.

We reserve the right to modify these terms at any time. Any changes will be posted on our website, and your continued use of Tucan Casino constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly to stay informed of any updates.

2. Account Registration and Eligibility

To access our gaming services at Tucan Casino, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. You are responsible for ensuring that online gambling is legal in your country of residence. We do not accept players from jurisdictions where our services are prohibited by law.

When registering at Tucan Casino online, you must provide accurate, complete, and current information. You agree to:

Create only one account per person, household, or IP address
Provide truthful personal information during registration
Keep your login credentials secure and confidential
Notify us immediately of any unauthorized account access
Complete our verification process when requested

3. Deposits and Withdrawals

At Tucan Casino, we require a minimum deposit of €20 to start playing. We accept various payment methods including Mastercard, Visa, Bitcoin, Ethereum, and other options listed on our banking page. All deposits are processed securely using industry-standard encryption technology.

For withdrawals from Tucan Casino, the following limits apply:

Minimum withdrawal amount: €100 (or currency equivalent)
Daily withdrawal limit: €1,000 (or currency equivalent)
Weekly withdrawal limit: €2,000 (or currency equivalent)
Maximum daily winnings: €100,000 (or currency equivalent)

We process withdrawal requests within 0-48 hours. E-wallet withdrawals are completed in 0-24 hours, cryptocurrency withdrawals in 0-4 hours, and bank transfers may take 3-7 business days. You may be required to verify your identity before processing any withdrawal.

4. Bonuses and Promotions

Our Tucan Casino welcome package offers up to 600% bonus up to €10,000 across five deposits. This includes our Welcome Bonus #1 at 222% up to €500, Welcome Bonus #2 at 100% up to €1,500, and additional bonuses detailed on our promotions page. All bonuses are subject to a 30x wagering requirement.

We also offer ongoing promotions including Tucan Monday Boost (150% up to €1,500), Wednesday Boost (100% up to €2,000), and Friday Boost (200% up to €1,000). These promotions are subject to specific terms and conditions that will be clearly communicated when you participate.

Bonus abuse, including creating multiple accounts to claim bonuses or using unfair gaming strategies, will result in forfeiture of bonuses and potential account closure. We reserve the right to void bonuses and winnings derived from bonus abuse.

5. Gaming Rules and Conduct

At Tucan Casino, we maintain strict standards for fair gaming. You agree not to engage in any fraudulent, illegal, or improper activities while using our services. This includes but is not limited to:

Using automated software or bots to play games
Colluding with other players
Exploiting software errors or glitches
Money laundering or other illegal financial activities
Abusive behavior toward our staff or other players

We use random number generators (RNG) certified by independent testing agencies to ensure fair gameplay. All games are regularly audited for fairness and compliance with industry standards.

6. Responsible Gaming

We are committed to promoting responsible gaming practices. You can set deposit limits, session time limits, and self-exclusion periods through your account settings. If you experience gambling-related problems, we encourage you to seek help from professional organizations.

Our customer support team is available 24/7 via live chat to assist with any concerns. You can also contact us at support@Tucan Casino.com for additional support regarding responsible gaming tools and resources.

7. Privacy and Data Protection

We collect and process your personal information in accordance with our Privacy Policy and applicable data protection laws. Your information is used to provide our services, process transactions, verify your identity, and communicate with you about your account.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your information may be shared with third-party service providers who assist us in operating our casino, subject to strict confidentiality agreements.

8. Limitation of Liability

While we strive to provide uninterrupted service, we cannot guarantee that our website will always be available or free from technical issues. We are not liable for any losses resulting from service interruptions, software malfunctions, or circumstances beyond our reasonable control.

Our maximum liability to you for any claims arising from your use of our services shall not exceed the amount you have deposited in your account during the 12 months preceding the event giving rise to the claim.

9. Termination

You may close your account at any time by contacting our customer support team. We may suspend or terminate your account if you breach these terms, engage in fraudulent activities, or if required by law or our licensing requirements.

Upon account closure, any remaining balance will be returned to you after deducting any applicable fees or charges, provided your account is in good standing and all verification requirements have been met.

10. Governing Law and Disputes

These terms are governed by the laws of Comoros and any disputes will be resolved according to the dispute resolution procedures outlined in our licensing agreement. We encourage you to contact our customer support team first to resolve any issues amicably.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions about these terms, please contact our support team at support@Tucan Casino.com.

Content updated: May 20, 2026